The user manual
How Tech Citadel works
Everything partners and Redington admins need to know to get started.
Read this end-to-end the first time. Skim it after. Every section answers the questions partners actually ask in their first week.
What is Tech Citadel?
Tech Citadel is Redington Group’s partner deal-registration platform. It lets channel partners register customer opportunities across multiple vendor brands (Microsoft, Red Hat, Palo Alto Networks, Fortinet, AWS and more), track the status of each deal, and access dashboards that show their pipeline — all in one place.
Redington admins use the same platform to review, approve or reject submitted deals and see program-wide analytics across every partner.
Getting started — partner sign-up
Open /partner/register, enter your corporate email(gmail / yahoo / outlook etc. aren’t allowed), your company name and your full name. We’ll send a one-time verification code to your inbox; type it in, and you’re in.
The very first user from a corporate domain becomes the partner admin for that company. They can then invite teammates from the Team page.
Frequently asked questions
Q01.Why are gmail / yahoo / outlook addresses blocked?
The Tech Citadel program is for verified corporate partners. We only allow business email domains so that one company’s deals stay associated with that company’s domain — and so we can scope visibility correctly across teammates.
Q02.I never received the verification code. What now?
Check your spam/junk folder first — corporate Outlook tenants often quarantine new senders. If you still don’t see it, click Resend code on the verification screen. Your IT team may need to allowlist noreply@techcitadel.net.
Q03.What does the deal status workflow look like?
Draft → Submitted → Under review → Approved or Rejected.
- Draft: only you (the partner) see it. Editable.
- Submitted: visible to Redington admins, awaiting triage.
- Under review: an admin has acknowledged and is reviewing.
- Approved: the deal has been confirmed by Redington.
- Rejected: not approved — the admin’s note explains why.
Q04.Can I edit a deal after I submit it?
Submitted and Under-review deals are read-only on your side, but you can withdraw them back to Draft from the deal detail page. Once back in Draft, edit freely and re-submit when ready. Approved and Rejected deals are final and can’t be edited; for a rejected deal you can register a fresh deal with the corrected details.
Q05.Why do I have to pick a single brand per deal?
Each vendor brand has its own approval rules and commercial terms. If your opportunity spans multiple brands, register one deal per brand — that way each brand’s commission and rules apply correctly.
Q06.How does bulk upload work?
Open Bulk upload, download the CSV template (it includes one example row), fill rows in Excel/Google Sheets, save as CSV (UTF-8), and upload. Up to 200 rows per file. Valid rows save immediately; failed rows come back per-row so you only need to fix and re-upload those.
Q07.What's in the weekly digest email?
On Mondays around 12:00 GST, partner admins receive a one-page snapshot: your pipeline KPIs, deals closing in the next 30 days, and what was registered in the last week. Redington admins receive the same shape, scoped to the whole program.
Q08.Can I export my deals?
Yes. Click Export on the dashboard or My deals page. Three formats available — CSV (raw data), Excel (formatted with KPIs cover sheet), and PDF (branded snapshot report). Filter the page first if you only want a subset.
Q09.How are Redington admins onboarded?
Anyone with a @redingtongroup.com email can register. New requests land in a pending queue — a super-admin then approves or rejects each request before access is granted. Super-admins can also invite admins directly, skipping the queue.
Need more help?
For account-specific issues, talk to your Redington Tech Citadel super-admin. For platform problems, your partner admin is the first contact — they can escalate to Redington if needed.